Terms & Conditions

All items are made to order and hand painted by myself. Your order will be shipped between 10-14 working days, however during busy periods these times may be extended but I always endeavour to keep to my times stated.
Please allow an extra few days from when your item is dispatched to reach you in the UK
International orders can take 2-3 weeks to reach you once I have dispatched them from the UK.
All items are sent by Courier Tracked.
Hair Pretties are sent via Royal Mail.
All my orders are gift wrapped and placed in a parcel box to ensure they arrive to you safely.
If you require a refund, please contact me using the Contact Form within 14 days of you receiving your parcel. For personalised items I can only offer a refund if the item is damaged, therefore I will require photo proof of the damage and also the packaging.
All items are for indoor use unless specified in the items description. All items are not to be played with, they are for decorative purposes only.